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Frequently Asked Questions
No, generally speaking goods bought through HVACOnline.com.au must be installed by licensed HVAC, refrigeration or, where electrical components are concerned, a licensed electrician. Goods installed without the help of qualified professional will unfortunately void warranty and we will ask you for the installers details as part of our claims process.
We are committed to honouring all Australian consumer protections under Australian Consumer Law. If you are unsure whether your part is a direct replacement for your existing, please confirm with us prior to purchase.
We may on occasion hold your funds until we can confirm that your goods are able to be despatched in a timely fashion. Where goods have become unavailable we may offer a suitable alternative to get you moving or release your payment back to you.
In some instances, goods may be temporarily out of stock for circumstances beyond our control. In these cases we will contact you to arrange an alternative component or provide a refund.